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Luggage incidents

Most of the luggage we carry arrives at the same time as our passengers at their destination, fast and safely, but unforeseen events may sometimes occur. We would like to apologise for any inconvenience this incident may have caused you.

Below are the steps to follow if your bag has been delayed or damaged.

Contact us

If you have any other questions about delayed or damaged baggage, you can contact our Customer Services Centre, open every day from 9am to 10pm.

For any other questions regarding baggage, please go to our Help section.

Contact

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